Onboarding

Get the best start to Brandkit with the right onboarding services and support

Our remote onboarding packages ensure you get your Brandkit set-up right first time – and that your business benefits from its features fast. As part of your onboarding service, you’ll be assigned a dedicated person who’ll work with you to achieve the right outcomes until you’re live.

This service is required for all accounts.

Onboarding Service Levels

Choose a onboarding package that suits your business.

Level 1: Basic

US$500 one-time fee

Designed for businesses that already know how their processes fit Brandkit and are confident in self-guided onboarding.

Kick off session
Up to 4 hours onboarding support
Account settings: General Settings, User Authentication Settings, etc
Go live Support (on the day)
Post Go live debrief

Level 2: Standard

US$1000 one-time fee

Designed for businesses that will benefit from guided support with: mapping business processes, setting up their account, and launching their system.

Kick off session
Project Management (via Basecamp)
Up to 8 hours onboarding support
Navigation and menus
Account settings: General Settings, User Authentication Settings
Account settings: Vaults, Licences, Users Roles, Taxonomy, Search Filters, AI Prompts, Portal, Hosts, Redirects etc
Custom Domain & DNS setup support
Go live Support (on the day)
Post Go live debrief

Level 3: Full Banana

US$5000 one-time fee

Designed for businesses that require full implementation support including set up, hands on training and guidance for all team members.

Kick off session
Project Management (via Basecamp)
Up to 33 hours onboarding support
Account settings: General Settings, User Authentication Settings
Account settings: Vaults, Licences, Users Roles, Taxonomy, Search Filters, AI Prompts, Portal, Hosts, Redirects etc
Navigation and menus
Custom Domain & DNS setup
Multi-lingual configuration
Multi-portal configuration
Partner Network configuration
Enterprise SSO configuration
Enterprise Backup configration
Managed Integrations
Data Import
Terms, Privacy and Cookies Policies
Go live Support (on the day)
Custom Domain & DNS setup support

What type of support is not covered by the Onboarding service?

Our Onboarding Service is designed to get you up and running with Brandkit, and support you until you go live. Our team will guide you with the key steps and activities that will take place with your onboarding.

What Onboarding doesn't cover is support with any activities outside of your initial setup and onboarding. For this, normal ongoing support applies.

What's involved in a kick-off session?

The Kick-off session is a consultative planning session to understand what you need from Brandkit and how we’re going to work through the setup steps to get you there within your chosen Onboarding plan. By the end of this session, we’ll give you the first steps for getting started.

How will onboarding progress be managed and communicated?

We use a 3rd party project management tool called Basecamp to manage all the onboarding tasks. We'll invite your key team members to join the project to (a) answer some setup questions, (b) supply any assets required for setup and (c) to monitor progress.

How long does onboarding take or before we can go live?

Onboarding can take several days and will partly depend on your team's availability to answer questions from the Brandkit team and supply relevants Assets or data. A simple onboarding process can be 1 to 3 days. More complex setup can be a cople of months - but typically for most midpsize setups 1-2 weeks is typical.